Selangor
3, Jalan Kasuarina 2,
Bandar Botanik,
41200 Klang, Selangor
(+63) 555 1212
Book A Treatment Now
Perak
36, First Floor, Jalan Pasar,
Medan Mahkota,
36000 Teluk Intan, Perak
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Terms and Conditions
Last Update: 18 Augest 2025
Welcome to KLEANSE. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our platform.
1. General
- This website is operated by KLEANSE Skin & Wellness Centre (“we,” “our,” “us”).
- By using our site, purchasing products, or engaging with our services, you agree to comply with these Terms & Conditions and all applicable laws.
- We reserve the right to update, modify, or replace these Terms at any time without prior notice. Continued use of our site constitutes acceptance of any changes.
2. Eligibility
- You must be at least 18 years old to purchase from us.
- If you are under 18, you may use our services only with parental or guardian consent.
3. Products & Services
- All products are subject to availability. We reserve the right to discontinue or limit quantities at any time.
- Descriptions, images, and pricing are provided as accurately as possible. However, we do not guarantee that all information is error-free, complete, or up-to-date.
4. Orders & Payments
- By placing an order, you agree to provide accurate billing, shipping, and payment details.
- We accept major payment methods as listed at checkout.
- Orders may be canceled if fraudulent, incomplete, or in violation of these Terms.
5. Shipping & Delivery
- Shipping times are estimates and may vary due to third-party logistics or unforeseen circumstances.
- We are not liable for delays, lost packages, or incorrect shipping details provided by the customer.
6. Returns & Refunds
- For hygiene and safety reasons, skincare and wellness products are generally non-returnable and non-refundable, unless defective or damaged upon receipt.
- Claims for defective products must be made within 7 days of delivery with proof of purchase and supporting evidence.
- Approved refunds will be processed through the original payment method.
7. Intellectual Property
- All content on this website—including text, images, logos, product designs, and trademarks—remains the intellectual property of KLEANSE.
- You may not copy, reproduce, or distribute our content without prior written consent.
8. Limitation of Liability
- Our products are developed with professional care, but results may vary depending on individual skin conditions and usage.
- We are not liable for any allergic reactions, misuse, or adverse outcomes. Customers are advised to conduct patch testing before use.
- To the fullest extent permitted by law, KLEANSE shall not be held responsible for indirect, incidental, or consequential damages.
9. User Conduct
You agree not to:
- Use our website for unlawful purposes
- Interfere with the site’s security or functionality
- Upload harmful code or attempt to breach systems
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, policies, or practices of third-party sites.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.